Important Recall Information

ByHeart is providing a full refund for all products purchased on ByHeart.com on or after August 1, 2025.

How to receive your refund:

All customers are eligible for a full refund for all ByHeart.com purchases placed on or after August 1, 2025. Please call us at 866-201-9069 and our team will assist you.
We are carefully managing a high volume of customer payments at this time. Once you speak to our team, you should expect to receive funds within 5-7 days. Thank you for your patience.
For customers who purchased ByHeart products at Retail stores, that retailer will handle your refund. We encourage you to contact them directly to process your refund for ByHeart infant formula.

For support, please call

As parents ourselves, we understand how difficult this recall has been. You deserve support, and our Parent Experience team is here to provide it. You can speak with a person live, or leave your number and we’ll call you back.

Next Steps for Parents & Caregivers

Immediately discontinue use of all ByHeart products

• Consumers who have purchased ByHeart Whole Nutrition Infant Formula cans and Anywhere Pack™ should immediately discontinue use of the product.

• Label and safely store open products following CDC guidance
Monitor for Signs & Symptoms

According to the American Academy of Pediatrics, the sign of Infant Botulism appears at an estimated 3 to 30 days from the time of consumption of the Clostridium botulinum bacteria.

Signs & symptoms infant botulism include:
• Constipation
• Poor feeding
• Difficulty sucking or swallowing
• Weak or altered cry
• Overall weakness Low muscle tone
• Drooping eyelids
• Breathing difficulty or respiratory distress

To report an illness or adverse event, you can:
• Call an FDA Consumer Complaint Coordinator if you wish to speak directly to a person about your problem;
• Complete an electronic Voluntary MedWatch form online;
• Complete a paper Voluntary MedWatch form that can be mailed to FDA.

How infant botulism is treated:

The CDC recommends treatment with BabyBig (Botulism Immune Globulin Intravenous (Human)) based on clinical symptoms. Please reach out to your healthcare provider immediately if you suspect your baby is experiencing symptoms of infant botulism.
In an Emergency, Seek Medical Attention

Call 911 or go to the nearest emergency room if you feel your baby is experiencing a medical emergency.