We’re here with support—24/7.
Call 866-201-9069
As parents ourselves, we understand how excruciating this recall has been. You deserve support, and our Parent Experience team is here to provide it—around the clock. You can speak with a person live, or leave your number and we’ll call you back.
In order to get back to you via phone as quickly as possible, our Parent Experience team will not be responding to emails at this time. If you’ve already reached out by email, you’ll receive an email with important FAQs and our direct phone number to connect you with someone right away.
For more support, visit our FAQs.
Important Voluntary Recall Information
We are expanding our voluntary recall to include all batches of ByHeart Whole Nutrition Infant Formula cans and Anywhere Pack™ nationwide. This action is being taken in close collaboration with the U.S. Food and Drug Administration (FDA), despite the fact that no unopened ByHeart product has tested positive for Clostridium botulinum spores or toxin.
This action underscores ByHeart’s core mission: protecting babies above all else.
Can UPC: 85004496800
Anywhere Pack™ UPC: 85004496802
What Consumers Should Do:
Consumers who have purchased ByHeart Whole Nutrition Infant Formula cans and Anywhere Pack™ should immediately discontinue use and dispose of the product.
A letter from our founders.
To our ByHeart family,
We started this company to give parents confidence in what they feed their babies. So knowing that the past few days have caused confusion and fear for many of you has been heartbreaking, and we are so sorry.
Our team is doing everything we can to support you in real time. We hope that today’s updates show you our commitment to sharing information as quickly as we can.
Customer Support
Because so many parents have reached out, we are opening a 24/7 support hotline where you can talk to someone live or leave your number for a call back. To keep response times as fast as possible, our Parent Experience team will not be responding to email. If you have emailed us in the last few days, please give us a call at 866-201-9069 so we can help you directly.
Refunds
Orders placed on ByHeart.com on or after October 1, 2025 will be eligible for a refund.
- Customers who ordered during this window will receive a refund for up to two units, including cans or Anywhere Packs.
- First-time customers will receive a full refund on their first order, staying true to our ByHeart Promise.
If you purchased ByHeart through a retail partner or on Amazon, please contact the retailer directly for their refund process.
Looking Ahead
We are doing everything we can to show up for parents. Please know that we are actively working on updates, and we will keep sharing information as quickly and clearly as we can.
Thank you for your patience and your honesty as we work through this.
More to come.
With love,
Mia & Ron
Our patented protein blend gets closest to breast milk.
This proprietary blend combines:
And unlike other formulas, we have it at actual breast milk levels! Bonus: It contains tryptophan—which has been shown to help babies fall asleep faster.
Alpha-lac
The #1 protein found in breast milk (and we have it at actual breast milk levels).
The protein in this early breast milk or “liquid gold” aids in iron absorption (which is a critical mineral for baby’s development).
Lactoferrin
The #1 protein found in colostrum that supports gut and immune health.
Partially hydrolyzed proteins paired with nutritious whole proteins make for a blend that’s also gentle on tummies.
Partially hydrolyzed proteins
These broken down proteins are easy to digest (which = happy tummies).
Our benefits aren’t just claimed. They’re clinically proven.
We ran one of the largest clinical trials for infant formula in 25 years—including 311 babies over 6 months. We’re also the only new brand to add a comparison to breast milk. All this allows us to understand our closeness to nature’s first recipe and all of its magical benefits.
Shop Our Infant Formula- Easy digestion
- LESS SPITUP*
- SOFTER POOPS*
- more efficient weight gain*
- Plus, our formula also supports: Brain & eye development, immune health and gut health.
*vs. a leading infant formula
We never skim on nutritious fats. Breast milk doesn’t skim the fat, so why would we? ByHeart is made with organic, grass-fed whole milk (not skim).
For Brain Development
Whole milk has delicious, nourishing fats like naturally-occurring MFGM—a complex blend of fats and proteins also found in breast milk. MFGM is crucial for baby’s brain development and growth (and has also been associated with a healthy microbiome).
For Easy Digestion
Whole milk has easy-to-absorb fatty acids which helps keep baby’s poops softer.
For Immune Support
Whole milk has 3.5x times the amount of beta-carotene as skim, which converts into Vitamin A—an essential vitamin for a strong immune system.
To make a better formula, you have to change how you everything about formula.
Our mission is to make the best formula on earth. We believe formula is the most important food for the most important people. And we’ve built our company to deliver on that belief, in every way.
Babies and their parents love ByHeart.
I switched my daughter from exclusively breastfeeding to combo feeding with this formula and it has been such a great switch. It was super easy to acclimate her to the formula.”
Ashley, Jan 2024
With ByHeart, I don’t feel like I’m having to compromise with her nutrition. She’s a happy, healthy, thriving little baby and she LOVES her ByHeart bottles!”
Alexis, Jan 2024
I tell all my patients who are considering changing to formula to look into the ingredients, small batch production, and benefits of ByHeart!”
Lauren, Feb 2024
I love your formula for my little guy! I wanted desperately to breast feed, when demands of life got too hard and I couldn't do it, I was just crushed. This formula makes me feel GOOD about what I'm giving my son!”
Bailey, May 2024
My goal was originally to solely breastfeed my baby for at least 6 months, but my supply dwindled earlier than expected. Then I found ByHeart which has whole milk instead of skim milk and it worked much better for him.”
Myrna, Jan 2024
Openhearted Initiative
Because there’s no such thing as other people’s babies.
Every parent who purchases a Feeding Plan automatically contributes to OpenHearted—our donation program in partnership with Baby2Baby. Together, we work with local organizations to get infant formula, nutrition education, and family support to those who need it most. Our goal? Donate 5 million feeds in 5 years.
Some exciting news for the formula industry.
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