Help & FAQs

Because when you own it, you can change it.

When we realized that – despite so much change (over decades!) in infant nutrition science and breast milk research– infant formula hasn’t caught up, we asked ourselves, “WHY?”

Only three companies own approximately 90% of the market, and other new brands have used one contract manufacturer: formula has only changed by one ingredient here, one benefit there…for a LONG time.

At ByHeart, we are the first new brand to own ingredient sourcing, manufacturing, and research & development facilities. We actually clinically proved next-to-breast-milk benefits (like less spit up and softer poops!) in our own trial.

Breast milk is the most functional and natural first food for baby, but every parent deserves “no-compromise” nutrition, so we took a “no-compromise” approach to our recipe—meaning that you shouldn't have to choose between baby’s nutrition and clean, wholesome ingredients.

ByHeart’s Whole Nutrition Infant Formula includes a patented protein blend to drive easy digestion, and offers all-in-one benefits (including immune support, gut and brain health, less spit up, less gas, and softer poops!). But we didn’t stop at ALL these benefits: our recipe also includes the certified cleanest ingredients too, as the first Clean Label Project certified, easy-to-digest infant formula with no corn syrup, maltodextrin, soy, or palm oil.

We were able to innovate and work to do better for babies because we controlled and tested every step of the process, from farm to formula, rather than relying on a contract manufacturer or on clinical research from decades ago. You can learn more about our clinical trial here:

ByHeart’s Whole Nutrition Infant Formula is made in small batches at our facility in Reading, Pennsylvania, with the highest quality ingredients from all over the world.

We believe that parents shouldn't have to compromise between functional benefits and clean ingredients when it comes to baby. For too long, parents have had to choose between brain development or immune support, easy digestion or clean ingredients. When it comes to baby, you deserve a better bottle, so we made a formula that not only has all-in-one benefits (a one and done purchase!)—including immune support, gut and brain health, less spit up, less gas, and softer poops—but also is the first Clean Label Project-certified infant formula and contains no corn syrup, maltodextrin, soy, or palm oil. It’s simple: we want baby (and you) to have it all.

Since ByHeart’s FDA registration and product launch, we have received an overwhelmingly positive response from both the medical and parent communities to our infant formula!  Unfortunately, we are unable to provide starter samples as every can of formula is allocated toward our commitment to feed babies enrolled in our current customer base, at this time. We apologize for any inconvenience this might cause.

Our signature formula is informed by breast milk’s recipe: Protein is one of the biggest gaps between breast milk and formula today, so we patented our own protein blend with the two most abundant proteins found in breast milk–Alpha-Lactalbumin and Lactoferrin–plus broken down proteins for easy digestion, and an 80:20 whey to casein ratio that most closely mirrors colostrum, or early breast milk. We are the first infant formula in the US to include organic, grass-fed whole milk—because breast milk doesn’t skim its fats, so neither do we. Finally, our carbs come from organic lactose, a key component of breast milk that’s important for baby. We leave out “filler” glucose carbs like corn syrup and maltodextrin that are often used in other formulas.

What’s equally important to all of the nutritious ingredients we put into our formula, though, are the ones we’ve kept out, specifically: soy, corn syrup, gluten, maltodextrin, skim milk, palm oil, artificial growth hormones*, and hexane-extracted DHA.

* No significant difference has been shown between milk derived from rbST-treated and non-rbST-treated cows

You can learn more about our approach to nutrition here.

Breast milk doesn’t skim its fats, so neither do we.

Skimming milk (AKA skim or nonfat milk, an extremely common ingredient in infant formulas today) removes key nutrients that are naturally present in milk. Our organic, grass-fed whole milk supplies more of the fats that not only support brain development, but also help make baby’s bones stronger and poops softer!

Yes!

Our formula does not contain soy protein or soybean oil. Soy protein is a known allergen, so parents of infants with soy allergy should feel comfortable knowing our formula is safe for their babies. And while soybean oil does not elicit an allergic reaction in those with soy protein allergy, we understand that label reading can be confusing, so we eliminated all sources of soy for parents’ peace of mind. Additionally, studies have shown possible negative associations between soy-formulas and later developmental outcomes, so we didn’t want to take any chances.

Each unopened can is good for 24 months.

No, our primary carbohydrate is lactose, which we chose intentionally, as breast milk’s primary carbohydrate is also lactose! Research shows that the majority of infants are able to tolerate and digest lactose (lactose intolerance is actually extremely rare in babies!), and therefore lactose-free formulas are not necessarily beneficial for most babies. Lactose-free formulas often include corn syrup solids or maltodextrin, which we left out of our formula. Basically: we don’t want to see corn syrup in our own food, and certainly not in our baby’s!

Each can contains 24 ounces of formula – that’s 46 four ounce feeds – which means that if you’re a formula-only feeder, you’ll typically only need 5 cans of ByHeart a month, versus over 10 from some other brands.

Each 24 ounce can costs $39 and includes 46 four ounce feeds—which means that if you’re a formula-only feeder, you’ll typically only need 5 cans of ByHeart a month, versus over 10 from some other brands.

The majority of the ingredients we use are organic, but our north star is to always combine cleanest ingredients with highest quality nutrition. We chose to include in our formula the two most abundant proteins in breast milk that are highly beneficial for immune, gut, and digestive health but are not yet found in “organic” forms in the US. We love them because they drive important benefits for baby and are non-GMO and RBST-free!

Our formula was the first Clean Label Project-certified infant formula in the US (and even won the highest tier " Purity Award”) and was screened for over 400 contaminants (our own quality program screens for over 700!). We are proud to lead the market with certified cleanest ingredients: other infant formulas are now pursuing the Clean Label Project certification to ensure higher standards across the industry. By hand-picking highest quality ingredients and using the gentlest, most careful manufacturing processes—producing in clean, small batches in our own facility—we keep the good stuff in, all the way from farm to formula.

Yes, our formula is certified “kosher dairy” by the OU Kosher Certification Agency.

The only vegan infant formulas on the market today are soy-based, and we were very intentional to create our formula without soy (or fillers like corn syrup and maltodextrin!). We also mirrored breast milk’s recipe, as the first infant formula in the US to include organic, grass-fed whole milk (breast milk doesn’t skim its fats, so neither do we!) and organic lactose: these essential fats and carbs offer distinct health benefits to baby in his or her early days.

Yes! Our DHA comes from algal oil which comes from a microalgae, and is not from fish oil (and is actually vegan!). It’s hexane-free and water-derived.

The DHA in our formula is sourced from algae oil. It’s hexane-free and water-derived.

Shipping takes approximately 5-6 days.

No signature required!

We ship to all 50 states in the US.

Yes! We currently offer two options for expedited shipping for single (non Feeding Plan) order: express and express “next day.” Express shipping takes between 2-4 days, and express “next days” can take between 1 and 3 days—these extra days are are a result of purchasing on weekends or holidays, when mail carriers are not in service. 

We offer free shipping for all Feeding Plan subscription orders! One-time purchases will come with shipping fees.

As soon as your order is scanned in by the delivery carrier, we will send you an email with your tracking number. It can take up to 48 hours to update, but let us know if it takes longer than that!

Oh no! Text the Sleepless Squad at +1 (909) 506-2354 so we can help track down your order.

We’ve got you! For one-time orders, please email us as soon as possible, but in the case of a Feeding Plan subscription, see our FAQ section on how.

Yes, but please let us know as soon as possible! We want to get this to you as quickly possible, so changing an address could delay shipping time (once the formula is on its way, we can't turn it around!).

We’re moving quickly to get you your formula as soon as possible. For Feeding Plan subscriptions, you can cancel your plan anytime before your next order processes through your account settings, but please contact us for standalone orders or if your order has already been processed.

Our team is available to help you from 9AM-5PM EST Monday-Friday.Reached us after hours? Rest assured (if you can get back to sleep!) knowing that we’ll be there for you when you wake up.If you need a village right this very moment (we get it!), log on to Cluster, our parent- and expert-powered platform for 24-hour access to parent tips questions, and solves from key experts.

We are unable to accept returns, but if you find that the ByHeart formula isn't working for you and baby, let us know! We are happy to give you a refund on your first order—that's the ByHeart promise.

You can easily update your plan at any time through your account.

Absolutely! You can cancel your subscription at any time through your account, or by contacting our team directly at hello@byheart.com

Oh no! Please get in touch with our Sleepless Squad—we’re here to help! You can use our chat box on the right hand side of this page, text us at (909) 506-2354, or email at hello@byheart.com. We’ll help you get what you need!

Yes! Many parents combo feed, which is the practice of substituting breast milk feedings with formula feeds. You can learn more about combo feeding, as well as tips and guidance from lactation specialists, on Cluster.

Please see the mixing instructions here, or on each ByHeart can (it’s on the back!).

Our formula is designed to meet a healthy baby’s vitamin and mineral needs for the first 12 months of life! Around 6 months, complementary food may be introduced to support extra nutritional needs. We always recommend talking to your pediatrician when it comes to your baby's specific needs for exact guidance.

Our infant formula is designed to meet a healthy baby’s fluid needs for the first 6 months. When your baby is approaching 6 months, talk with your pediatrician about introducing water and complementary foods if you so wish.

We only work with farmers and suppliers that meet our stringent requirements when it comes to quality. This means having a global network of suppliers and farms from Denmark to upstate New York. Learn more about our Farm to Formula quality and key suppliers on our dedicated Farm to Formula page.

When you opt in to a Feeding Plan subscription, a percentage of each sale goes toward providing families in need with formula and nutrition and feeding education through our Open-Hearted Initiative. We’re currently tracking to donate 5 million feeds in 5 years with your help!