Community Guidelines

Thank you for visiting our website (“Cluster” or the “Site”) at cluster.byheart.com. ByHeart, Inc. (“ByHeart,” “we,” or “us”) welcomes you to engage on our Site and social media accounts in healthy and productive conversations about you, your baby, and all of the moments in between.

These Community Guidelines provide a better understanding of how to engage with each other on our Site and social media accounts, and what you can expect from us. We ask that our users treat each other with courtesy and respect at all times.

We reserve the right to delete any comments or block any users that violate the guidelines described below.

Share your moments.

Share your knowledge.

Share experience.

 

WE ASK THAT YOU:

Be kind and courteous.

We’re all in this together. Let’s treat everyone with respect. Healthy debates are natural and encouraged, but please be kind: do not personally attack any of your fellow commenters in comments or social media posts.

Refrain from hate speech and bullying.

At ByHeart, we work hard to make sure that every member of our community feels safe and supported. Bullying and harassment of any kind is not allowed, and abusive, degrading, or defamatory comments about race, religion, culture, sexual orientation, gender, gender identity, ethnic or national origin, or marital status will not be tolerated.

Stay on topic.

We always welcome your feedback, provided that your comments are relevant to the topic being discussed.

No promotions or spam, please.

Self-promotion, spam, posts for personal gain, and irrelevant links are not acceptable. Don’t use your comments or social media posts to promote other products or services.

Respect everyone’s privacy.

Being part of our community requires mutual trust. Authentic, expressive conversations make our social media posts and other Site content dynamic, engaging, and informative, but may also involve matters that people consider to be sensitive and private. Make sure that you have permission from any identifiable person before posting something that involves or implicates them.

Don’t upload, post, transmit, or make available on our Site or social media accounts any material that contains viruses or any other computer code, programs, or files designed to destroy, interrupt, or limit the functionality of any computer software or hardware or telecommunications equipment.

Respect children’s privacy.

When discussing any children under the age of thirteen (13), please consider their rights, privacy, and legal status as minors, and do not post anything embarrassing or sensitive about them. Please do not use their names in any posts or comments.

Respect intellectual property.

Before posting, make sure that you have the right to post any protected intellectual property owned by any third parties, including copyrights, trademarks, and service marks. Don’t plagiarize in any posts or comments, and don’t impersonate anyone else, including (but not limited to) any ByHeart staff, content creators or writers, or Experts.

Know your professional limits.

We welcome discussion of health and wellness issues but want to emphasize that information on medical or clinical topics that is posted on our Site or social media accounts should not be construed as medical advice. Please don’t post any discussions of specific pharmaceutical products or treatment options, and if you accept any medical or clinical advice from other users—regardless of their qualifications or professions–it is at your own risk and not endorsed by ByHeart.

You should only accept medical advice from your own doctors, and we encourage you to contact them if you have any specific medical questions. Likewise, if you, your baby, or any other person experiences a medical emergency, please call 9-1-1 immediately.

Moderation is key.

ByHeart may pre-moderate comments before they are posted or moderate them after they are posted. This moderation may sometimes be automated. If you see something that you believe may violate our values, guidelines, or policies, whether in posts, messages, comments, or anywhere else, please report it to us using the contact us link in the footer of Cluster. Combined with our automated defenses, these reports help us to keep conversations on our Site healthy and productive for everyone.

Own your words.

Any comments made by users on ByHeart’s Site or social media accounts reflect their individual thoughts, positions, and beliefs. They are not endorsed by ByHeart or representative of ByHeart as a company.

Have fun and connect!

ByHeart gives you the opportunity to connect and interact with a community of parents, prospective parents, and Experts. Engage and enjoy! We would love to hear from you. Please feel free to get in touch with us any time. hello@byheart.com 833-429-4327 

We’re committed to empowering parents’ instincts — because you know your baby by heart.

© ByHeart 2021

These statements have not been evaluated by the US Food and Drug Administration.

We’re committed to empowering parents’ instincts — because you know your baby by heart.

© ByHeart 2021

These statements have not been evaluated by the US Food and Drug Administration.